Dear Patients and their Families:
Update April 15, 2020
Our office is open on a case by case basis. We are triaging patients to be able to treat patients with most urgent needs only at this time. This is restricted mainly to newborns and infants who are struggling with breastfeeding and are at risk of dehydration, failure to thrive or continued maternal discomfort with breastfeeding. At this time it is more important than ever for the benefits of breastfeeding and we wish to help continue supporting you as best we can. Please contact us by email at email@example.com with your concerns. We will continue to provide post-operative lactation support via email and video conferencing as necessary.
At this time we will not be managing any patients that are having tongue ties that are impacting speech as the pre and post-op support may not be available. Having support systems in place is important for successful outcome and we do not feel at this time it would be beneficial to intervene surgically without this support. If you feel your child has a tongue tie that is affecting his speech we recommend that you check back with our website when we are able to return to some semblance of normalcy after the pandemic.
Please follow us on our Facebook page (Gep TOTs Dental Group) for continued updates.
As every dental office is trying to stay current with the ever-changing requirements we continue to have your child’s well-being at our utmost concern. We remain committed to our patients and their families.
The recommendation from the RCDSO for patients can be found on this link:
If you have a feeding or dental emergency:
Please contact us directly at: firstname.lastname@example.org.
To reduce the strain and also protect your child and family, DO NOT go to a hospital if you have a dental emergency at this time. Please contact us directly for advice and guidance.
Both Dr. Phu-My Gep and Helen Marshall, IBCLC will be answering emails and triaging patients as well as providing email, text and phone support as needed. We have been participating in teledentistry for years and have always provided lactation support, dental advice and pain management to remote areas and now even more important to stay connected to our families.
We must conserve our supplies as we do not know how long we will be forced to remain closed or if we will need to donate our supplies to more urgent facilities such as hospitals.
If your child has been accepted to be seen for urgent care, please answer these pre-screening questions. We will also be requiring a signed document confirming the negative answers.
1) Does your child and/or individual accompanying patient have an acute respiratory illness such as: presence of a fever, a cough or difficulty breathing
2) Have you or anyone living in your household returned from travel anywhere including within Canada in the last 14 days?
3) Have you or anyone in your household have close contact with a confirmed or probable case of COVID-19?
4) Have you or anyone in your household have close contact with a person with acute respiratory illness who has returned from travel to an impacted area?
Thank you for your support and patience during this time as we work together to flatten the curve!